If a specific carrier is requested additional fees may be charged. However, we reserve the right to use the carrier service of our choice. We generally use USPS Priority Mail or First Class with tracking information. Please check your packages carefully when they arrive. Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.Īny errors must be reported within 7 business days of delivery of the package (we use tracking information to determine delivery dates of orders). We are not responsible for packages that are left outside by any mail/package carrier. Please be sure to provide a shipping address that generally has someone present that can accept delivery. In addition, if in-stock AND custom orders are placed on the same order they will all ship at one time once the custom items are ready. Holidays) delivery times may be extended due to higher demand and longer shipping times from shipping carriers. However, at certain times of the year (ex. We make every effort to get orders processed and shipped ASAP. This is due to the varying curing times required for each type of product (resins, glues, etc.). Shipping times vary due to the size of the project and the type of materials that we need to use. Custom products may take up to 1-2 weeks for turn-around (tumblers may take 4 weeks depending upon design and custom requirements). There is a minimum of 48 business hour turn-around time for processing and shipping in-stock items. If you are sent the wrong product we will correct the problem right away. Custom orders may also include products that have custom names or sizes, even if the product itself is a stock item. Custom orders would be considered a product that you have requested a specific blend of colors, embellishments, names, phrases, logo, etc., that is outside of what our regularly stocked products are. We do not offer returns, refunds, or exchanges on custom orders unless there has been an in-house error. If you purchase one of our regularly stocked products (not custom – see below regarding custom products) and are not happy with it, please contact us as soon as possible. We want all of our customers to be happy with their purchases.
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